Frequently Asked Questions

All orders ship overnight via UPS to arrive on the shipping box day you selected. Tracking info is sent the day your order ships.

Note: We may delay shipping if weather poses a risk or known shipping delays exist. We will always contact the customer and honor any guarantees.

Shipping boxes and delivery days can be purchased here:
https://aqua-vault.com/collections/shipping-box-1

Plan shipments according to your schedule. We are not responsible for packages shipped while you are unavailable.

We ship overnight via UPS only. All shipping must be purchased through the link above.

To ensure your order ships with your selected box, all products must be paid for by 10 AM on your shipping day.

Orders paid after 10 AM will not be included and will require purchasing an additional shipping box.

Possibly. Email info@aqua-vault.com as soon as possible. Changes are subject to availability.

We may ship on certain holidays. However, we do not ship at all during the week of Christmas through New Year’s.

No. All shipping must be handled through Aqua-Vault for coral safety.

Yes. You may provide an Access Point address in your order notes.
Search locations here: UPS Access Points

If you cannot find a location, email info@aqua-vault.com.

We will attempt to contact you one time. If unreachable, the order may be considered abandoned and restocked without refunds or credits.

Customers must provide accurate addresses or Access Point info. Aqua-Vault is not liable for delays, misdelivery, or missed shipments due to incorrect information or unavailability.

Auctions run with a scheduled start and end time. All bids must be placed before the auction closes.

If a bid is placed in the final 2 minutes, the auction extends by 2 additional minutes until no last-minute bids are placed.

The highest valid bid at closing wins.

Winners receive an email with payment instructions. Payment is required within 48 hours. All auction sales are final.

No. All auction sales are final. Unpaid wins may result in being barred from future auctions.

Yes. Auction wins follow the same Coral Hold and DOA Policies.

1. Go to My Account
2. Click View Bids
3. Click Winning

To pay for all corals at once:
4. Click Select All
5. Complete Payment

No. All sales are final, except approved DOA claims (store credit or replacement based on stock).

We hold corals for up to 3 weeks (21 days). Extended holds require approval. Email info@aqua-vault.com with subject EXTENDED HOLD and include your order details.

The order may be treated as abandoned and restocked without refunds or credits.

Email info@aqua-vault.com within 1 hour of delivery with:
- Subject: DOA Claim
- Two clear photos of the coral in original packaging
- Order details

If approved, receive store credit or replacement. Shipping is not reimbursed.